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Connecticut, Connecticut, United States
8 days ago


Job Description

The HIV Community Liaison (CL) is a key member of the Virology Team in the Global Human Health Division.The incumbent plays a critical role in supporting our company's customer centric business model. The successful candidate will be a well-organized, positive, flexible, and compassionate self-starter who will be responsible for developing, managing, and facilitating strong relationships between Community Organizations and our company's Virology team.

Our ability to excel depends on integrity, knowledge, imagination, skill, diversity, and teamwork. To this end, we strive to create an environment of mutual respect and encouragement.
  • This is a field based position that will cover the Northeast territory. Specifically, this role will cover Massachusetts, New York (except New York City), Connecticut, and Maine.
  • The ideal location to reside is within the territory.
  • Travel (%) depends on a candidate's location within the territory.

Primary Responsibilities:
  • Engaging Allied Healthcare Professionals (AHP) in the assigned geography and taking the lead on all local community related initiatives.
  • Establishing strong partnerships with institutions serving the healthcare needs of the community, such as Community Based Organizations (CBO), Service Organizations and clinics.The CL will provide relevant approved resources to AHPs in those institutions (i.e. Case Managers, Treatment Educators, Adherence Counselors, Social Workers, and others).
  • Supporting the educational needs in these institutions by providing approved resources designed to increase patient understanding of select virology related topics, available treatment options, and optimal approaches to patient management.
  • Collaborating with the sales and marketing teams to provide information on our company's resources and medications that are consistent with approved indications and brand messages.
  • Communicating and demonstrating a compelling and consistent vision of our company's commitment to patients.
  • Providing timely feedback on product/ market conditions to a variety of internal stakeholders.
  • Ensuring all activities are within our company's policy and meet legal and compliance requirements.

Position Qualifications:

Education Minimum Requirements:
  • BS/BA Degree required; Science or Healthcare major and/ or Advanced Science, Public Health or Allied Healthcare Degree preferred.

Required Experience and Skills:
  • Minimum of 2 years experience working in the field of Virology (CBO, Clinic, Pharmaceutical Company)
  • Previous pharmaceutical industry experience (i.e. Sales, Marketing or Community Relations) and/or experience working in patient education.
  • Strong understanding of the HIV therapeutic area and the current marketplace.
  • Ability to understand and communicate complex scientific and public health related concepts at an appropriate literacy level to diverse audiences.
  • Strong facilitation skills
  • Excellent interpersonal skills and ability to interact with individuals from diverse backgrounds.
  • Self motivated with the ability to perform a high level of independence.
  • Ability to prioritize and organize effectively.
  • Fluent in conversational and written English. Spanish or other second language is a plus.

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are ...

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ...

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role's pay range.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:

Requisition ID:R186283

Job Information

  • Job ID: 64902833
  • Location:
    Connecticut, Connecticut, United States
  • Position Title: HIV Community Liaison - Northeast
  • Company Name For Job: Merck
  • Job Function: Sales
  • Job Type: Full-Time
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